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| Frequently Asked Questions |
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- How do I place an order at Dream Petals?
- Do you have a minimum order?
- Do you allow custom orders and can I personalize?
- How can I pay for my order?
- What if I need to change my order or cancel it?
- When will my order ship?
- What about returns or exchanges?
- Can I order a catalog?
- I have another question?
- How do you protect my privacy?
- What does shipping generally cost?
- How do I place an order at Dream Petals?
To place an order on our website, www.dreampetals.com, please create an account from the link provided on our homepage. Use the drop- down menus or the “Search” box available on the home page to find your product category. Browse through the available choices and click on any item for a larger view. When you find the item you wish to purchase, simply click on the “Buy Now” button. As you select your products, they will be added to your shopping cart. When you complete your shopping trip, click on the “Checkout Now” button. You will be asked to review your order and shipping information at this time. If you would like to place an order by phone, please call us toll free at 1-800-948-8701. If you require delivery outside the US, we ask our international customers to contact us by email at internationalorders@dreampetals.com. Your on-line shopping at Dream Petals gives you safe and secure order processing for you protection.
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- Do you have a minimum order?
At Dream Petals we have no minimum order requirement. We stock custom made product in our Texas location and also have access to many fantastic suppliers, like Kate Aspen, Beverly Clark, Weddingstar, Hortense B. Hewitt, and others. If you have seen something you like and we don’t show it, just ask us and we will help you find it and at an attractive price!
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- Do you allow custom orders and can I personalize?
We are more than happy to help you make your wedding day, baby shower, company event or any special day more personal. Please continue on to our Personalized Quote page to give us a start on what you are looking for, or click on info@dreampetals.com and tell us about what you need. We will contact you for more specifics as needed and to share ideas and solutions with you. Most personalized products are subject to an additional “personalization fee” and need to allow a few more days of processing time
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- How can I pay for my order?
We accept Visa, Mastercard, American Express and Discover. We can also accept cashier's checks and money orders. In the event you use a money order or cashier's check, please email for address. Orders by check or money order will be sent upon receipt of payment.
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- What if I need to change my order or cancel it?
From time to time events may arise, that changes or canceling an order may be a necessity. While we understand and will work with you, please know that once your order has been processed or shipped there can be no cancellations or changes made. If your item has not been shipped we may be able to cancel shipment. If an item has been personalized and payment has been submitted, NO CANCELLATIONS may be done. Contact us at info@dreampetals.com.
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- When will my order ship?
Most orders ship within 10 business days from when your order was placed and most often sooner, however, we do not guarantee shipping arrival times. Customers placing orders for items that are handmade, custom creations, personalized, and special items may be notified by email for estimated shipping times. Some of our suppliers ship directly to you, so you may receive your order in multiple shipments. If you require a rush order, please call us, toll-free at 1—800-948-8701 to discuss special arrangements. Due to different weights, packages sizes, and combined shipping discounts, we use different delivery options. United States Postal Service, and United Parcel Service are the main couriers, but on occasion we may use other options as needed.
If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most destinations. There is additional cost to ship overnight or 2nd day air and we would be happy to discuss that with you.
At this time we do not ship to APO and FPO addresses. International customers are strongly encouraged to notify us for best options and savings for shipping and handling before completing your purchases.
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- What about returns or exchanges?
Guarantee/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be 100% happy with your purchases from Dream Petals for your most special day.
When it comes to returns, we do have some policies that you need to be aware of. No refunds will be given for items returned without authorization. Please notify us at customerservice@dreampetals.com to obtain a return authorization number within 7 days of receiving your order. We will not process any refunds after the 7 day return policy.
Not all items are refundable. Shipping and handling fees are non-refundable. Return shipping is the customers’ responsibility, and restock fees may apply up to 20% of the purchase price. We have a 10-day return policy from the date of your return authorization for non-personalized items. There are no returns on personalized or custom made items unless we made an error in processing the order and it is returned within 10 business days. We will only accept authorized returns if the items are unused and in the original packaging.
Damaged Items
Should your order arrive with damaged or broken items, you should immediately notify us at info@dreampetals.com within 10 days of receiving your order and we will issue a Return Authorization. We will replace the item or issue a refund to you, after we have received the damaged item at our Texas office. Item must be unused and in the original packaging.
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- Can I order a catalog?
We are constantly updating and adding new products to our selection. For this reason we will continue to rely on our easy-to-use website. We are always receptive and eager to help you find the best products for your special event. Contact us at anytime with your requests at info@dreampetals.com.
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- I have another question?
If we missed your question here, not to worry!
info@dreampetals.com and we will get you an answer in a flash.
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- How do you protect my privacy?
We are committed to protecting the privacy of our customers. Information we collect is used solely to process orders and enhance your personal shopping experience. We do not rent, trade, or sell your personal information to any third party. Your contact information is used to send you orders and information about our company to you.
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- What does shipping generally cost?
For US customers we charge a flat rate shipping for any number of items you purchase of $8.95. Fill your cart with as many items as you like, no matter the total weight, shipping is still the same low rate.
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